Last updated: October 9, 2026
If you are not happy with your purchase
We choose the products we sell with care and describe them in as much detail as we can: what is in each set, the sizes, the ingredients and how to use them. Please read the product page before you order and buy only if the product suits you.
We are a small business, and the cost of preparing and sending an order is spent as soon as the order is placed. For that reason all sales are final and we do not offer refunds.
If you received the wrong item
A wrong item is a product that is entirely different from the one shown on our website for your order.
- We will replace it: you ordered the Shower Duo and received a different product.
- We will replace it: you ordered the Glow Recipe Trio and one of the three pieces in the box is a different product.
- We will not replace it: you received the product you ordered, but its scent, texture or results are not what you hoped for.
- We will not replace it: you received the product you ordered, but expected a different size from the one listed on the product page.
To claim a replacement, email rootclub123@proton.me with your order number and three photos of the item taken from different angles. The photos let us process the replacement quickly.
We send the replacement at the same shipping speed as your original order. You do not need to send the wrong item back.
If your order has not arrived after 30 days
An order that has not arrived 30 days after it shipped qualifies for a free replacement, sent at the same shipping speed as the original.
This does not apply to orders the carrier's website shows as delivered. If your tracking says delivered and you do not have the parcel, please contact your local post office first.
Questions
Email rootclub123@proton.me and we will reply within 48 hours.