Last updated: October 9, 2026
We pack every ROOTCLUB order and pass it to the carrier as quickly as we can. How long delivery takes depends on where the order is going, the shipping method picked at checkout and the carrier's own network.
Where we ship
We currently ship to addresses in the United States.
Tracking your package
As soon as your order leaves us, we email you a tracking link so you can follow it to your door.
If you ordered more than one item, the items may travel in separate boxes. Each box has its own tracking number and may arrive on a different day.
Carrier timelines and delays
Once a parcel is with the carrier, the carrier controls the transit time. High parcel volumes, weather and local conditions can all move the delivery date.
Still waiting?
Check your tracking link and the carrier's latest update first. If the parcel still looks late, email us at rootclub123@proton.me with your order number and we will look into it. Orders that have not arrived after 30 days are covered by our refund policy.
Need a hand?
For anything else about your delivery, write to rootclub123@proton.me. We reply within 48 hours.